Elements of user experience of kiosks in public places
AUTHORS
Seung-Min Lee,Department of Multimedia, Namseoul University
ABSTRACT
The purpose of this study is to derive the factors related to the user experience of kiosks as the use of digital kiosks became popular. So we went through 3 steps, literature investigation, analysis on big data of social media and expert interviews, and came up with UX measurement index which can be applied to kiosk, and conducted statistical verification.29 kiosk UX items were created such as usability, reliability, sustainable value offer, usefulness, superiority of information quality, convenience, economics, logicality of information structure, expectation, uniqueness, amusement, interest, novelty, newness, harmony with environment, charming, concsistency, attractiveness, openess, popularity, security of information, suitability, stability, distinction, interaction, aesthetic, diversity, approach possibility and adaptability. In addition, 29 user experience items finally converged to four factors: practicality, emotion, popularity, and aesthetics. The results of this study can be effectively used in the evaluation and improvement of digital kiosks installed in the city center and providing various information. It will also be useful as a guideline for public information kiosks to be developed in the future.
KEYWORDS
User Experience, Kiosk, Affective Design, Public Contents.
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